Promotion and servicing costs increased 12% in the second quarter due to higher transfer and marketing-related expenses, as well as modestly higher T&E.

Jul 29, 2021 / CFO / receipt, needs a key / Ali Dabaj, CFO | earnings call 2021-07-29 | transcript 07761702-1dce-4b33-8927-11e1a96fb5fe | chars 16112-16264 | segment 16

Full-year operating expense of $2.1 billion increased just 1% from the prior year, reflecting the benefit of lower travel, entertainment, and meeting costs due to the COVID pandemic, for which I'll provide more detail shortly.

Feb 11, 2021 / CFO / receipt, needs a key / Ali Dabaj, CFO | earnings call 2021-02-11 | transcript 68e08745-66ed-49c5-abae-a1cc8fa09e96 | chars 19446-19672 | segment 19

Promotion and servicing costs declined 22% in the fourth quarter and 18% for the full year due to lower T&E and lower meeting costs owing to the COVID-19 pandemic.

Feb 11, 2021 / CFO / receipt, needs a key / Ali Dabaj, CFO | earnings call 2021-02-11 | transcript 68e08745-66ed-49c5-abae-a1cc8fa09e96 | chars 20766-20929 | segment 21

Third quarter promotion and servicing decreased 29% versus the same prior year period due to lower T&E and firm meetings, resulting from continued COVID-19 travel restrictions.

Oct 22, 2020 / CFO / receipt, needs a key / Ali Dabaj, CFO | earnings call 2020-10-22 | transcript 837aa4c9-888f-4c76-9a26-654d20c41a65 | chars 20012-20188 | segment 20