In terms of the business impact, government travel, it's important to us, but it's something that is certainly less than a million dollars a day in terms of revenue. So the impact, while it's there, is something that I'm quite confident when the government reopens, there's going to be some pent up demand and hopefully we get back on track pretty quick.

Oct 23, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-10-23 | transcript d681f18b-b192-485b-a59b-6bb18f4a27cd | chars 52597-52951 | segment 54

This starts with making America a welcoming destination for international travelers, especially in advance of major events like FIFA World Cup 26, of which we're a sponsor, and later the 2028 Olympic Games in Los Angeles. This means expanding visa-free travel, lowering visa processing times, and expediting the deployment of new technologies to make travel more seamless and secure.

Apr 24, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 15929-16312 | segment 16

New York is likewise a very important part of our network, very large market, a market that has always accommodated several airlines. In New York, we have a large and loyal customer base, significant advantage penetration, significant co-brand penetration. And we're excited about the evolving position that we're creating in New York. LaGuardia will be the largest, I think, operation that we've had in history. We've optimized it, we think, for our New York customers. We've optimized it for our hubs and spokes, and we've optimized it to maximize the halo effect that New York has. At JFK, we've created a really competitive one-world hub at T8 at the airport there. And together with LaGuardia and together with our JB partners, we now serve 100 markets out of New York. We have a really significant franchise in the transcontinental market, really significant franchise in London Heathrow, the biggest travel market in the world, I think. And we operate at two really great facilities in New York with terrific lounge products, terrific retail. Indeed, we're reimagining the retail at JFK, and I'm told there's going to be 60 new stores and restaurants there as that work is completed. So we're evolving in New York. We're adapting in New York. We're obviously constrained in New York by slots, but we're, I think, really happy with the positioning we have there.

Apr 24, 2025 / receipt, needs a key / Robert, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 26409-27777 | segment 27

We're committed to reinvigorating the customer experience throughout various touch points in the travel journey, and we're on track to open our newest flagship lounge in Philadelphia in May. This lounge will be our ninth premium lounge across the system with more to come.

Apr 24, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 9790-10062 | segment 10

We continue to see strong demand for international travel from the U.S. Domestic passenger RASM was down 0.7% year over year in the quarter as U.S. consumer discretionary spending and especially consumer spending on air travel decelerated throughout the quarter.

Apr 24, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 5593-5855 | segment 5

What we're seeing, though, like the other airlines, is really significant weakness. In the demand that books through our indirect channels, which is, you know, I think we believe is mostly our most price sensitive customers, our customers for whom travel is most discretionary. And, you know, that's where the issue is.

Apr 24, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 20612-20931 | segment 21

And pretty significant weakness in, you know, the part of our business that is, you know, that's very sensitive to economic conditions, that is super price sensitive or that is, you know, for whom travel is really discretionary. That tends to be significant. are the main cabin. And that's, that is weak.

Apr 24, 2025 / receipt, needs a key / Steve (implied CEO), CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 52333-52637 | segment 54

That means that we open up travel without visa opportunities.

Apr 24, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-04-24 | transcript 65c42284-e488-4aa2-93ee-54922e129cf2 | chars 44222-44283 | segment 45

Some of this had to do with macro changes that we made, like reestablishing what we call corporate experience, but a certain set of unique corporate experience experiences. advantages for our traveling corporate customers, employees, waivers and favors, allowing travel agents to, in certain cases, book flights or change tickets that are not completely consistent with the general rules that apply.

Jan 23, 2025 / receipt, needs a key / Robert, CEO | earnings call 2025-01-23 | transcript df833abd-9c54-4418-a7aa-de1019cfb61b | chars 36876-37275 | segment 38

American is proud to have an industry-leading travel rewards program that is frequently acknowledged as providing the best value for its members.

Jan 23, 2025 / receipt, needs a key / Robert Isom, CEO | earnings call 2025-01-23 | transcript df833abd-9c54-4418-a7aa-de1019cfb61b | chars 5992-6137 | segment 6

We had a thousand seats into and out of the impacted areas and cap fares for customers traveling to get out of the path of the hurricanes.

Oct 24, 2024 / receipt, needs a key / Robert Isom, CEO | earnings call 2024-10-24 | transcript 897bd200-e289-4e8a-9968-c03161567760 | chars 2855-2993 | segment 3

To that end, in June, we reinstated fares in the distribution channel traditionally used by travel agencies and corporate managed travel programs. Approximately $14 billion of our annual revenue was booked through this system in 2023. This action ensures our product is available wherever customers want to buy it and removes the most objected-to pain point of our previous distribution strategy.

Jul 25, 2024 / receipt, needs a key / Robert Isom, CEO | earnings call 2024-07-25 | transcript 9393c5bc-58c7-4e52-916b-8ca2307cad19 | chars 5358-5754 | segment 5