O&M in our distribution segment was about $8 million lower than the prior year, reflecting lower employee, travel and training costs, partially offset by an increase in bad debt expense.

Nov 12, 2020 / CFO / receipt, needs a key / Chris Forsythe, CFO | earnings call 2020-11-12 | transcript 7d973eef-be06-48b9-8bb2-476c5ae56d1a | chars 4731-4917 | segment 4