Organic expense drivers included an increase in product development and training activities from the first quarter of 2019, while incremental headcount costs in 2020 were offset by decreased variable compensation and travel spend.

Apr 29, 2020 / CFO / receipt, needs a key / Andy Wade, CFO | earnings call 2020-04-29 | transcript be01d533-bde3-447a-b148-acfd59b9e552 | chars 5145-5375 | segment 5