The reduction compared to 2019 is the result of a 560 basis point improvement in stored labor-related expenses and a 50 basis point reduction in travel costs, along with 190 basis points of leverage across several other SG&A expenses.

May 21, 2021 / CFO / receipt, needs a key / Tom Heacock, CFO | earnings call 2021-05-21 | transcript 1efe6ad7-6546-4ba0-a9ff-d77eb08c6efc | chars 3675-3909 | segment 3

The year-over-year reduction is the result of a 220 basis point improvement in store labor-related expenses and a 50 basis point reduction in travel costs, along with leverage across several other SG&A expense categories.

Nov 20, 2020 / CFO / receipt, needs a key / Tom Heacock, CFO | earnings call 2020-11-20 | transcript 044df13c-0c28-4f9a-b0a4-581decbcf4aa | chars 4462-4683 | segment 4

The year-over-year reduction is the result of a 275 basis point improvement in stored labor-related expenses and a 45 basis point reduction in travel costs.

Nov 20, 2020 / CFO / receipt, needs a key / Tom Heacock, CFO | earnings call 2020-11-20 | transcript 044df13c-0c28-4f9a-b0a4-581decbcf4aa | chars 5015-5171 | segment 5

This decline was the result of a $12 million reduction in compensation and benefit-related expenses along with reductions in certain other operating expenses, including travel expenses and store supplies.

Aug 21, 2020 / CFO / receipt, needs a key / Tom Heacock, CFO | earnings call 2020-08-21 | transcript 536d21fd-518d-402b-bda6-a8b1d99369bd | chars 4482-4686 | segment 4

The decline was achieved by reducing compensation and benefit-related expenses by 13.5 million, along with reducing certain other operating expenses, including travel and store supplies.

May 22, 2020 / CFO / receipt, needs a key / Tom Heacock, CFO | earnings call 2020-05-22 | transcript 47ae004d-392f-417e-b124-16bd67c591ab | chars 6930-7116 | segment 7