Second, we continue to deliver positive operating leverage, enabled by business momentum and the benefits of our long-term investments in digitization, AI and other technology, as well as prudent expense management.
Aug 28, 2025 / receipt
Second, we continue to deliver positive operating leverage, enabled by business momentum and the benefits of our long-term investments in digitization, AI and other technology, as well as prudent expense management.
Aug 28, 2025 / receipt, needs a key / Rob Sedran, CFO | earnings call 2025-08-28 | transcript b73894ca-1aee-4c8d-b0d7-174ca6c135ee | chars 9450-9665 | segment 10
But we continue to expect a tailwind increase in our personal and business banking business in particular, when it comes to the tractoring strategy. I don't think we're changing the strategic focus that Haraj described earlier on the call. I think it's fair to say, you know, that when I say increases from here, we're talking about gradual increases. So I don't think we'd be looking for the kind of increases we had this year. But I do think the direction of travel is still a positive one.
Aug 28, 2025 / receipt, needs a key / Rob, CFO | earnings call 2025-08-28 | transcript b73894ca-1aee-4c8d-b0d7-174ca6c135ee | chars 35728-36220 | segment 37
This quarter, Direct Financial Services reported strong results as currency conversion activity increased with travel recovery and simply financial benefited from higher deposit margins.
May 25, 2023 / receipt, needs a key / John Huntalis, other | earnings call 2023-05-25 | transcript 2c78059d-5587-459a-a627-1d5bca69ef92 | chars 5488-5674 | segment 5
And in light of the tougher operating environment, they're looking to strengthen their financial position through tighter working capital and through disciplined expense management.
Feb 24, 2023 / receipt, needs a key / Victor Dodig, CEO | earnings call 2023-02-24 | transcript 2453e729-4ff0-4f91-b981-4bc444925c8d | chars 4405-4586 | segment 4
We're going to continue to take a disciplined approach to our risk and expense management. We're going to proactively calibrate our growth investments to changes in economic conditions. If things get better, we'll continue on the path. If things soften up, we'll adjust accordingly, but we're always focused on strategic growth for the long run.
Aug 25, 2022 / receipt, needs a key / Victor, CEO | earnings call 2022-08-25 | transcript e752cefd-a1d1-4a5d-a490-af3bd6209ff6 | chars 60391-60736 | segment 61
We also increased currency transactions, which arise from recovery in travel and continued growth in our international student banking offer.
Aug 25, 2022 / receipt, needs a key / Victor Dodig, CEO | earnings call 2022-08-25 | transcript e752cefd-a1d1-4a5d-a490-af3bd6209ff6 | chars 5409-5550 | segment 5
Turning to slide 12, expenses were up 10% over the prior year, or 11%, excluding performance-based compensation, resulting in relatively neutral operating leverage. Ongoing strategic investments contributed 5% to year-over-year expense growth, with investments in our U.S. platform and in our Canadian affluent strategy through the acquisition of the co-brand portfolio accounting for over half of the increase. Excluding strategic investments, in addition to business as usual growth, expenses were impacted by higher inflation and normalizing travel and business development costs.
Aug 25, 2022 / receipt, needs a key / Raj Panosian, CFO | earnings call 2022-08-25 | transcript e752cefd-a1d1-4a5d-a490-af3bd6209ff6 | chars 11791-12374 | segment 11
Turning to slide 12, expenses were up 10% year-over-year, with higher performance-based compensation being the most significant driver. Excluding this, expenses were up 7%, driven in part by higher investment related to strategic initiatives to drive our continued growth. Excluding these initiatives, expense increases were most significantly driven by inflation, increased travel and business development activity, and general business growth. offset in part by efficiency improvements from past investments in business and infrastructure simplification.
Feb 25, 2022 / receipt, needs a key / Sean Bieber, Chief Risk Officer | earnings call 2022-02-25 | transcript 0c011da7-b40b-47fa-929f-6b4b28de92db | chars 11531-12087 | segment 11
The largest area of growth perhaps could be our alternative solutions group next year. This is our fintech, as I mentioned, built on leading FX and payment solutions. You know, our focus on investments pre and during the pandemic are really our paying dividends as we see outside growth with the opening of the global economies. We're seeing increased travel, of course, international students arriving and attending universities, which is all part of that business. And that business can grow in the double digits, perhaps north of 20% next year.
Dec 2, 2021 / receipt, needs a key / Eric, other | earnings call 2021-12-02 | transcript 84898b36-587d-4c97-bf9b-7d1a861fbd15 | chars 58206-58753 | segment 59
We do see impact of the world returning back to normal, travel, business development activities and so forth resuming. And that's going to be, call it a couple of percent for us on expenses.
Dec 2, 2021 / receipt, needs a key / Harach, CFO | earnings call 2021-12-02 | transcript 84898b36-587d-4c97-bf9b-7d1a861fbd15 | chars 31723-31913 | segment 32
And as the economy continues to normalize, our goal is to ensure we have both a strong travel and non-travel card presence to capture market share as consumer spending increases.
Aug 26, 2021 / receipt, needs a key / Victor Dodig, CEO | earnings call 2021-08-26 | transcript 56eecb18-05fe-4f0b-90a4-0a0587a56b11 | chars 3167-3345 | segment 3
One is our firm belief is you need to be strong in travel and non-travel as we emerge from the pandemic, and we're consciously aware of investing in both.
Aug 26, 2021 / receipt, needs a key / Victor, CEO | earnings call 2021-08-26 | transcript 56eecb18-05fe-4f0b-90a4-0a0587a56b11 | chars 48322-48476 | segment 49
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 16, 2026 / receipt
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company_statement / Sep 15, 2026 / receipt
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company_statement / Sep 15, 2026 / receipt
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company_statement / Sep 15, 2026 / receipt
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company_statement / Sep 15, 2026 / receipt
| Harraj Singh | CFO | - | receipt |
| Hiraj Panosian | Chief Financial Officer | - | receipt |
| Hirash Panosian | CFO | - | receipt |
| Hirat Panosian | CFO | - | receipt |
| Hrach Panosian | CFO | - | receipt |
| Mike Cathetides | CFO | - | receipt |
| Raj Panosian | CFO | - | receipt |
| Rob Sedran | CFO | - | receipt |
| Sean Bieber | Chief Risk Officer | - | receipt |
| Victor Dodick | CEO | - | receipt |
| Victor Dodig | CEO | - | receipt |