And then the other third is around what you would just expect on discretionary side, T&E, advertising, recruiting costs. Those types of things are all kind of naturally lower during this period of time.

Apr 24, 2025 / receipt, needs a key / Jerry Grisco, CEO | earnings call 2025-04-24 | transcript 325a885b-159a-46a0-9dc3-e1a725cebfd6 | chars 32253-32455 | segment 32

We have previously talked about the level of healthcare and benefits, travel and entertainment expenses, and marketing expenses that are normalizing to higher levels post-pandemic. As we continue to restore and expand outreach to clients and prospects, by design, travel and entertainment expenses are trending higher, and we've also restarted several media campaigns in our marketing programs this year.

Feb 15, 2024 / receipt, needs a key / Ware Grove, CFO | earnings call 2024-02-15 | transcript e7dcfbbc-406d-4b67-aa5a-c836f91e9610 | chars 12577-12981 | segment 12

We have previously talked about the level of healthcare and benefits, travel and entertainment expenses, and marketing expenses that are normalizing to higher levels. As we continue to restore and expand outreach to clients and prospects, by design these expenses are trending higher than last year, and we have also restarted several media campaigns in our marketing programs this year.

Oct 26, 2023 / receipt, needs a key / Ware Grove, CFO | earnings call 2023-10-26 | transcript 02de66ed-2416-4920-8cba-f3015e52e270 | chars 10893-11280 | segment 11

We have previously talked about the level of health care and benefits travel and entertainment expenses, and marketing expenses that are normalizing to higher levels.

Jul 27, 2023 / receipt, needs a key / Ware Grove, CFO | earnings call 2023-07-27 | transcript 06240b3a-1a94-463d-941b-202b714ed820 | chars 14112-14278 | segment 14

After seeing artificially low levels of expenses through the pandemic, we have previously talked about the level of healthcare and benefits, travel and entertainment expenses, and marketing expenses that are normalizing to higher levels. We continue to see year-over-year impacts And for the first three months of this year, these expenses represented a 60 basis point headwind to margin on income before tax compared with last year. We continue to project that these expenses will settle in lower than pre-pandemic levels, but for a period of time, the year-over-year comparison presents a headwind.

Apr 27, 2023 / receipt, needs a key / Ware, other | earnings call 2023-04-27 | transcript 54ed7581-6cdb-48a9-a15e-ccf83f321006 | chars 43933-44533 | segment 44

After seeing artificially low levels of expenses through the pandemic, we have previously talked about the level of healthcare and benefits, travel and entertainment expenses, and marketing expenses that are normalizing to higher levels.

Apr 27, 2023 / receipt, needs a key / Ware Grove, CFO | earnings call 2023-04-27 | transcript 54ed7581-6cdb-48a9-a15e-ccf83f321006 | chars 8793-9030 | segment 8

During 2022, after seeing artificially low levels of certain expenses through the pandemic, we talked about the level of healthcare benefits, travel and entertainment expense, and marketing expenses that are normalizing in the aftermath of the pandemic. These expenses, most notably travel and entertainment expense, have leveled out at approximately 100 basis points lower than pre-pandemic levels in 2019.

Feb 16, 2023 / receipt, needs a key / Ware Grove, CFO | earnings call 2023-02-16 | transcript 7b47afa4-6f41-4d5b-8299-f38716ff853c | chars 13078-13485 | segment 13

During last year and into the first quarter this year, after seeing artificially low levels of expenses through the pandemic, we talked about the level of health care and benefit costs, travel and entertainment expense, and marketing expenses that are normalizing to higher levels.

Oct 27, 2022 / receipt, needs a key / Ware Grove, CFO | earnings call 2022-10-27 | transcript d9864e5b-1549-4c2d-90b1-68f15af3aa07 | chars 11094-11375 | segment 11

While we are seeing increases this year versus last year, these expenses, most notably travel and entertainment expense, are expected to level out at approximately 100 basis points lower than pre-pandemic levels in 2019.

Oct 27, 2022 / receipt, needs a key / Ware Grove, CFO | earnings call 2022-10-27 | transcript d9864e5b-1549-4c2d-90b1-68f15af3aa07 | chars 11568-11788 | segment 11

During last year and into the first quarter this year, after seeing artificially low levels of expenses through the pandemic, we talked about the level of healthcare and benefits, T&E expense, and marketing expenses that are normalizing to higher levels.

Jul 28, 2022 / receipt, needs a key / Ware Grove, CFO | earnings call 2022-07-28 | transcript f1c30a99-15a9-48da-ae28-1a97df4a6f06 | chars 13627-13881 | segment 13

While we are seeing increases this year versus 21, These expenses, most notably T&E expense, are expected to level out at over 100 basis points lower than pre-pandemic levels that we experienced in 2019.

Jul 28, 2022 / receipt, needs a key / Ware Grove, CFO | earnings call 2022-07-28 | transcript f1c30a99-15a9-48da-ae28-1a97df4a6f06 | chars 13882-14085 | segment 13

As we continue to utilize virtual tools in our business, we expect travel and entertainment-related costs will normalize at 50 to 60 percent of pre-pandemic levels or approximately 100 basis points lower than pre-pandemic levels.

Apr 28, 2022 / receipt, needs a key / Ware Grove, CFO | earnings call 2022-04-28 | transcript 78abeca1-4dbf-4505-ad2a-9a942d9f409c | chars 11518-11747 | segment 11

(1) Other costs, gains, and losses, net primarily consist of travel and entertainment costs, computer and technology related costs, depreciation and amortization expenses, and other discretionary costs.

filing / Aug 4, 2026 / receipt

Compared to the same period in 2025, facility costs, subscription costs, travel and entertainment costs, and direct costs increased by approximately $2.7 million, $2.2 million, $1.3 million, and $2.1 million, respectively.

filing / Aug 4, 2026 / receipt

The increase in G&A expenses was primarily due to approximately $17.2 million of higher personnel costs driven by $10.9 million cumulative impact of the ESPP correction and higher compensation, $2.6 million higher technology costs, $2.0 million higher professional services costs, $0.6 million higher facility costs, and $2.6 million higher other discretionary spending to support business growth.

filing / Aug 4, 2026 / receipt

The increase is primarily due to increases in direct costs and other discretionary spending. Operating expenses as a percentage of revenue increased slightly to 86.1% for the three months ended June 30, 2026 from 85.1% of revenue for the same period in 2025.

filing / Aug 4, 2026 / receipt

Compared to the same period in 2025, facility costs, subscription costs, travel and entertainment costs, technology costs, direct costs, and other discretionary spending to support business growth increased by approximately $4.7 million, $1.9 million, $1.2 million, $1.1 million, $0.9 million, and $0.2 million, respectively.

filing / Apr 30, 2026 / receipt

The increase was primarily driven by $1.4 million higher technology costs, $1.2 million higher professional service costs, $0.3 million higher depreciation costs, $0.3 million higher travel and entertainment costs, $0.1 million higher marketing costs, and $0.1 million higher facility costs.

filing / Apr 30, 2026 / receipt

The increase in G&A expenses was primarily due to approximately $1.2 million higher technology costs, $0.4 million higher facility costs, and $0.1 million higher other discretionary spending to support business growth.

filing / Apr 30, 2026 / receipt

The increase in corporate G&A expenses was primarily due to approximately $1.2 million higher technology costs, $0.4 million higher facility costs, and $0.1 million higher other discretionary spending to support business growth.

filing / Apr 30, 2026 / receipt