This sequential improvement was due to the combined impact of short-term cost reductions, including continued furloughs, lower bonus accruals, and tight management of travel and entertainment expenses, as well as the initial impacts of transformation and workforce optimization efforts.

Oct 29, 2020 / CFO / receipt, needs a key / Leah Stearns, CFO | earnings call 2020-10-29 | transcript 8ffdbf70-5132-4c4d-a621-b28993731f0a | chars 7327-7613 | segment 7

In response to these trends, we have taken decisive action to temporarily lower costs within our transactional business through furloughs of non-revenue generating staff, as well as reduce non-essential costs such as promotional and travel and entertainment expenses.

May 10, 2020 / CFO / receipt, needs a key / Leah Stearns, CFO | earnings call 2020-05-10 | transcript 8d1bdaf9-fa7a-435d-8a64-582210d20d33 | chars 7937-8204 | segment 8