Lower expenses due to decreased travel and marketing were more than offset by higher variable compensation and investment in the company's online customer experience and other system enhancements, which will continue to accelerate throughout the year.

May 26, 2021 / CFO / receipt, needs a key / Lori Huff, CFO | earnings call 2021-05-26 | transcript cfcd159c-0c6e-4fa7-aca0-d70c8a48750d | chars 10853-11104 | segment 11