In 2022 and in 2023, labor market pressures necessitated temporary incentives and related incremental operating expenses, including travel and expense outlays. The core civic team responded by increasing frontline employee compensation, as well as by designing and implementing unique human capital attraction and retention strategies. Today, I am proud to report that our staffing has improved to nearly pre-pandemic levels, and that has allowed us to dial back elevated spending on temporary incentives and associated travel expenses.

Nov 7, 2024 / CEO / receipt, needs a key / Damon Heiniger, CEO | earnings call 2024-11-07 | transcript 3ea3b6fa-2e4d-4862-84a3-70fc69ed935e | chars 8823-9359 | segment 9