For over a year, we have communicated to you that the key to rebuilding our service to pre-pandemic levels is to hire more trained and engine service employees. I am pleased to say that our efforts there are progressing well, and our active T&E count has moved steadily higher this year.

Apr 20, 2022 / CEO / receipt, needs a key / Jim Foote, CEO | earnings call 2022-04-20 | transcript 30e4bc0b-0f1c-4922-ab87-7ad612f17566 | chars 2350-2637 | segment 2

As I mentioned on previous calls, we ended the year planning to add T&E headcount in response to the expected growth, and we'll continue adding through the second half of the year.

Jul 21, 2021 / CEO / receipt, needs a key / Jim Foote, CEO | earnings call 2021-07-21 | transcript 7a1e240c-54db-4d42-956b-c0ef3ca66a8f | chars 4904-5084 | segment 5

As an example, we recently introduced a modified approach to operational testing for T&E employees. The new program is designed to be instructive rather than disciplinary to increase employee engagement and create lasting changes in behavior.

Jul 21, 2021 / CEO / receipt, needs a key / Jim Foote, CEO | earnings call 2021-07-21 | transcript 7a1e240c-54db-4d42-956b-c0ef3ca66a8f | chars 3576-3818 | segment 3

We resumed hosting safety summits across the network and are even expanding these summits to cover additional crafts beyond our T&E workforce.

Apr 20, 2000 / CEO / receipt, needs a key / Jim Foote, CEO | earnings call 2000-04-20 | transcript f59f568b-2c06-4ac8-b6f0-2a7c99f2b823 | chars 3254-3396 | segment 3