Through the first three quarters of the year, the net COVID impact was reduced as the increased costs associated with COVID were offset by lower benefits, travel, and G&A spend.

Feb 11, 2021 / CEO / receipt, needs a key / Javier Rodriguez, CEO | earnings call 2021-02-11 | transcript 6463c97d-0237-445e-9847-7b4a42285bd7 | chars 5732-5909 | segment 6

Our strong operational performance came despite investments and expenses we incurred in response to COVID. offset by savings associated with COVID in the form of reduced travel and health benefit expenses, among other items, which Joel will explain in more detail.

Jul 30, 2020 / CEO / receipt, needs a key / Javier Rodriguez, CEO | earnings call 2020-07-30 | transcript 14a00eec-4378-4756-a300-fe138d04e1a7 | chars 3831-4095 | segment 3