Additionally, general liability claim expense increased based on development, partially offset by lower legal and travel costs.

Aug 27, 2020 / CFO / receipt, needs a key / Kevin Merrill, CFO | earnings call 2020-08-27 | transcript 9a6e2f09-3ebe-4e6d-85a8-6083d94d525b | chars 16355-16482 | segment 16