Despite adding personnel to support strong organic revenue growth and travel and entertainment expenses continuing to trend higher as business travel resumes its cadence, we have been able to successfully leverage our cost structure resulting in a reduction in our SG&A margin.

Jul 28, 2022 / receipt, needs a key / Mark Pompa, CFO | earnings call 2022-07-28 | transcript ce8bd0d0-7f63-4cf2-a573-dc798a326ec8 | chars 12685-12962 | segment 12

Travel and entertainment expenses have also increased, as our team resumes certain business travel, although still below pre-pandemic levels.

Apr 28, 2022 / receipt, needs a key / CFO, CFO | earnings call 2022-04-28 | transcript 8b8dddf6-3941-4f27-9205-c5919938f29b | chars 15755-15896 | segment 15

We have also seen an increase in travel and entertainment expenses due to the continued resumption of normal business activities have incurred incremental expenses to support various information technology and cybersecurity initiatives.

Feb 24, 2022 / receipt, needs a key / Mark Pompa, CFO | earnings call 2022-02-24 | transcript bf2281c6-5489-437b-aa58-b8221e2d531b | chars 14444-14680 | segment 14

Additionally, Our SG&A for the current period reflects an increase in healthcare costs as the result of a normalization in the level of medical claims, as well as greater travel and entertainment expense due to a partial resumption of certain business activities by our workforce when compared to the same timeframe in 2020.

Oct 28, 2021 / receipt, needs a key / Mark Pompa, CFO | earnings call 2021-10-28 | transcript 24dc2147-7dc8-4cd6-9d15-4ea83387b188 | chars 13520-13844 | segment 13

This organic reduction is primarily attributable to lower employment costs as a result of reduced headcount due to various cost control measures enacted during 2020, as well as a period-over-period decline in travel and entertainment expenses due to a combination of cost avoidance measures as well as restricted company travel protocols.

Apr 29, 2021 / receipt, needs a key / Mark, CFO | earnings call 2021-04-29 | transcript c385f070-e662-4e1b-9d87-5ece13cf7eaf | chars 14547-14885 | segment 15

And, of course, we're not going to open the floodgates on travel.

Apr 29, 2021 / receipt, needs a key / Tony, CEO | earnings call 2021-04-29 | transcript c385f070-e662-4e1b-9d87-5ece13cf7eaf | chars 39154-39219 | segment 39

A reduction in salaries expense due to a decrease in headcount necessitated by lower organic revenue, as well as reduced travel and entertainment expenses due to a combination of cost-avoidance measures as well as restricted company travel were the primary reasons for the organic decline in SG&A.

Feb 25, 2021 / receipt, needs a key / CFO, CFO | earnings call 2021-02-25 | transcript 250710c2-e2cd-4d65-bce1-f7359d66dc89 | chars 15199-15496 | segment 15

Quarter over quarter reductions in salaries and travel and entertainment expenses due to a combination of cost cutting measures and the continuing impact of the COVID-19 pandemic were partially offset by an increase in quarterly incentive compensation expense due to MCOR's improved operating performance during the period and our revised upward expectations for full year 2020.

Oct 29, 2020 / receipt, needs a key / Tony, other | earnings call 2020-10-29 | transcript 4a9bf34a-c202-4443-bdd5-efb7e09a719f | chars 16454-16832 | segment 17

And as we move into 2021, I mean, I think it's tied to the pandemic, right, and the resumption of travel.

Oct 29, 2020 / receipt, needs a key / Tony, CEO | earnings call 2020-10-29 | transcript 4a9bf34a-c202-4443-bdd5-efb7e09a719f | chars 46284-46389 | segment 47

Lastly, we have experienced reductions in both medical claims as well as certain discretionary spending, such as travel and entertainment costs, quarter over quarter.

Aug 3, 2020 / receipt, needs a key / CEO, CEO | earnings call 2020-08-03 | transcript f3333596-03e8-4fd8-89e5-0c5e5d32581f | chars 14831-14997 | segment 14

We banned all overseas travel by the third week of February and discouraged all domestic air travel by March 16th.

Apr 30, 2020 / receipt, needs a key / Tony, other | earnings call 2020-04-30 | transcript f8ae6971-cb6b-4bf8-93ea-62a49e7742c2 | chars 24023-24137 | segment 24

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