And a better aligned, qualified T&E crew base which is down about 6% year over year.

Apr 24, 2026 / COO / receipt, needs a key / John Orr, COO | earnings call 2026-04-24 | transcript 00c517c0-e17d-4e0a-81bd-0c49d1809991 | chars 7811-7895 | segment 8

Year-over-year, unscheduled stops declined 31%, and through zero-base plan migrations, Q4-24 versus Q4-25, we reduced qualified T&E headcount by 7% and 6% for the full year.

Jan 29, 2026 / receipt, needs a key / John Orr, other | earnings call 2026-01-29 | transcript d6ccbffb-e5bf-454a-905b-6626f11994d6 | chars 7837-8010 | segment 8

That discipline is clearly reflected in our financial outcomes GTMs increased 4% year-over-year, which were accurately delivered with 6% fewer qualified T&E.

Oct 23, 2025 / receipt, needs a key / John Orr, other | earnings call 2025-10-23 | transcript b5ab844e-54d9-4c38-8685-c802aca63f78 | chars 6348-6505 | segment 6

For example, we netted a reduction of over 100 weekly crew starts. This generated yields in train and T&E productivity, reduced final mile dwell for over 600 customers, and reduced overall transit.

Apr 23, 2025 / receipt, needs a key / John Orr, Chief Operating Officer | earnings call 2025-04-23 | transcript f4b6487b-401e-43a9-ac81-60cf36d2e8d5 | chars 7120-7317 | segment 7

And, you know, I really watch our expense statements and the cost for T&E headcount in our KGTMs. And I made that clear in my opening remarks, that despite the fact that we're improving service, providing some of the best operating efficiencies in the network, we're doing it at a lower cost overall. And that's what I really focus on, eliminating the waste associated with overtime, taxis, hotels, those sorts of things that don't give you any value.

Jul 25, 2024 / receipt, needs a key / John Orr, other | earnings call 2024-07-25 | transcript 16149a80-f801-4cad-b045-81384f35e6b1 | chars 33494-33945 | segment 34