You'll also see savings in the comp and bend from lower employee levels, largely driven from the previously announced downsizing actions that we took in our management ranks, but also sequential attrition of nearly 2% of our T&E workforce.

Jul 25, 2024 / CFO / receipt, needs a key / Mark George, CFO | earnings call 2024-07-25 | transcript 16149a80-f801-4cad-b045-81384f35e6b1 | chars 17299-17538 | segment 17

On the right hand, We show costs tied to our investments in resiliency, mainly related to additional T&E crews that we have added in locations where we were understaffed as we position Norfolk Southern to realize outsized growth in revenue and margin in a growing volume environment. Our total T&E headcount is now at an appropriate level that will allow us to absorb volume growth in 24 and beyond.

Jan 26, 2024 / CFO / receipt, needs a key / Mark George, CFO | earnings call 2024-01-26 | transcript fbaade7c-2313-4ccb-8cca-e0b2b433d7e4 | chars 11576-11975 | segment 12

In Comp and Bend, we also saw an increase in headcount as we continue to build our T&E resources to help us become more reliable and resilient in support of our long-term strategy for growth.

Apr 26, 2023 / CFO / receipt, needs a key / Mark George, CFO | earnings call 2023-04-26 | transcript 618dc88e-6708-4158-92e1-2b228a0bd1b1 | chars 10499-10690 | segment 10