Other operating expense of $86 million was up 12% from one year ago and up 39% sequentially. Both of the increases were driven by higher staff-related expenses and higher charges associated with account servicing activities, partially offset by lower business promotion expenses due to reduced business travel.

Jul 22, 2020 / CFO / receipt, needs a key / Unattributed Executive (likely CFO), CFO | earnings call 2020-07-22 | transcript 9b88b312-3b56-4815-9200-633bd81e7634 | chars 17358-17668 | segment 17