Both of the segments have been pressured for the past year as individuals have focused their spending on travel and entertainment and existing home turnover has been at a multi-decade low.

Jan 4, 2024 / CEO / receipt, needs a key / Frank Sullivan, CEO | earnings call 2024-01-04 | transcript c95a9c07-39f6-43fa-99c0-22eb3bd57a15 | chars 4487-4675 | segment 4

Turning to slide 10, the consumer group was pressured by soft takeaway at retail stores from DIY customers as they focused their time and spending on travel and entertainment rather than projects around the house.

Jan 4, 2024 / CEO / receipt, needs a key / Frank Sullivan, CEO | earnings call 2024-01-04 | transcript c95a9c07-39f6-43fa-99c0-22eb3bd57a15 | chars 10048-10261 | segment 10

During the pandemic, we have taken decisive action to restrict travel, limit access to our facilities, and establish safety protocols and allow those who could effectively perform their jobs remotely to do so.

Jul 27, 2020 / CEO / receipt, needs a key / Frank Sullivan, CEO | earnings call 2020-07-27 | transcript 2639bbdf-4d57-4970-a5a2-072ec711ed25 | chars 2787-2996 | segment 2

Travel was banned and use of outside consultants was curtailed.

Jul 27, 2020 / CEO / receipt, needs a key / Frank Sullivan, CEO | earnings call 2020-07-27 | transcript 2639bbdf-4d57-4970-a5a2-072ec711ed25 | chars 6989-7052 | segment 7

Limits on travel and access to facilities have required us to temporarily halt some of our operating improvement activities.

Apr 8, 2020 / CEO / receipt, needs a key / Frank Sullivan, CEO | earnings call 2020-04-08 | transcript bd8c288d-0c36-416a-b367-d785db95cb6f | chars 7280-7404 | segment 7