Certain of these contracts now include merchandise or travel protection that more recently was deferred from the time of sale into the backlog. This healthy average revenue per service growth should continue as more contracts with merchandise and travel protection mature over the coming years.

May 1, 2025 / CEO / receipt, needs a key / Tom Ryan, CEO | earnings call 2025-05-01 | transcript be61ff60-546f-436f-8d3d-4acb95dc4538 | chars 4235-4529 | segment 4

We have seen a slight decline in appointments held as this discretionary consumer diverted their attention to increased travel and societal engagements this year after post-COVID-related lockdowns, and also felt the impact of general inflationary consumer pressures.

Aug 3, 2022 / CEO / receipt, needs a key / Tom Ryan, CEO | earnings call 2022-08-03 | transcript 2ff2280c-d4ea-449e-9459-60f6f8c8d8da | chars 7274-7540 | segment 7

And I think, too, you've got a consumer that, I mean, you're seeing the airports and the lost luggage in Europe. I mean, people are out doing stuff, not just traveling, but going to shows and doing different things.

Aug 3, 2022 / CEO / receipt, needs a key / Tom Ryan, CEO | earnings call 2022-08-03 | transcript 2ff2280c-d4ea-449e-9459-60f6f8c8d8da | chars 20879-21094 | segment 21

We more effectively utilized our labor force using virtual training, our customer relationship management system, and other technology tools instead of incurring travel-related costs.

Feb 16, 2021 / CEO / receipt, needs a key / Tom Ryan, CEO | earnings call 2021-02-16 | transcript f104650a-e551-4172-8028-f6e31a6bf16d | chars 4704-4887 | segment 4