During the year, we experienced the impact of inflation on SG&A as the cost of wages, fuel, travel, and general branch operations all increased.

Feb 15, 2023 / CEO / receipt, needs a key / Doug Black, CEO | earnings call 2023-02-15 | transcript 6a6b57b5-8b08-4cfd-80c5-e30c590cdec7 | chars 19857-20001 | segment 20

On the SG&A side, we achieved excellent operating leverage in 2020 as we tightly managed our business through the use of associate furloughs, avoided discretionary travel and expenses, and benefited from COVID-19-related trends, such as lower healthcare costs.

Feb 24, 2021 / CEO / receipt, needs a key / Doug Black, CEO | earnings call 2021-02-24 | transcript 252407ca-f01b-4f4c-8fa2-74a0b48068b2 | chars 10347-10607 | segment 10