I should note that last year's third quarter O&M was unusually low and reflected the impacts of COVID-19, which limited in-person training and travel, delayed the hiring of new and replacement employees, and deferred various planned projects.

Nov 9, 2021 / CFO / receipt, needs a key / Greg Peterson, CFO | earnings call 2021-11-09 | transcript c46ef7e4-3d25-404a-8e7c-6b55f2ede0b0 | chars 13753-13995 | segment 13