During the quarter, team faced underlying inflationary pressures in our supply chain, including raw materials, labor, equipment, logistics, and travel, as well as absorbing the higher expenses associated from the elimination of the temporary cost actions that were put in place in late March of 2020.

Nov 12, 2021 / receipt, needs a key / Anne-Marie Nogatti, CEO | earnings call 2021-11-12 | transcript ecdc58bd-fbf9-4ea0-9d4d-5a4ffebef7b2 | chars 4402-4702 | segment 4

The Middle East remains volatile, as some countries have struggled with vaccine rollouts. For example, UAE has the highest vaccination rates in the Middle East and one of the highest in the world, allowing for more robust economic recovery, while other countries still have imposed quarantine restrictions, limiting travel in and out of the country. We were recently awarded a new five-year contract supporting on-stream leak-sealing call-out work with a large NOC client in Qatar. In addition, we were awarded a multi-year hot-tapping service contract for a multinational chemical manufacturing company in Saudi Arabia, helping build our market share in the kingdom.

Aug 4, 2021 / receipt, needs a key / Ann Marino, CEO | earnings call 2021-08-04 | transcript 96fafc19-806f-4d7d-9c9c-1a096b95988c | chars 10868-11535 | segment 11

The increase in SG&A reflects the impact of the reinstatement of the temporary cost reductions that were implemented at the inception of the pandemic, such as salary reductions, furloughs, training, and travel. The majority of the cost reinstatements were fully in place at the beginning of April. Additionally, we increased our investment in our sales force.

Aug 4, 2021 / receipt, needs a key / Susan Ball, CFO | earnings call 2021-08-04 | transcript 96fafc19-806f-4d7d-9c9c-1a096b95988c | chars 14324-14683 | segment 14

Vaccine rollouts are gaining momentum and driving an overall increase in mobility and economic activity. Domestic petroleum demand has experienced a dramatic increase with recent levels that are in line or above the comparable weeks in 2019. In fact, US gasoline demand recently set a record as motorists were eager to travel during the 4th of July holiday. Likewise, the TSA reported new post-pandemic records in domestic air travel.

Aug 4, 2021 / receipt, needs a key / Ann Marino, CEO | earnings call 2021-08-04 | transcript 96fafc19-806f-4d7d-9c9c-1a096b95988c | chars 2927-3361 | segment 3

International is a different story. Business remains challenging with lower vaccination rates impacting teams' ability to travel and service our clients' assets. In these areas, the rebound in gasoline and air travel has been muted.

Aug 4, 2021 / receipt, needs a key / Ann Marino, CEO | earnings call 2021-08-04 | transcript 96fafc19-806f-4d7d-9c9c-1a096b95988c | chars 3505-3737 | segment 3

And we had some, you know, further COVID restrictions in some of the non-U.S. areas that impacted the growth rate. They still did well in those areas, but they didn't do as well as they could have had COVID restrictions not limited, you know, our ability to travel in and out of countries today.

Aug 4, 2021 / receipt, needs a key / Brian, other | earnings call 2021-08-04 | transcript 96fafc19-806f-4d7d-9c9c-1a096b95988c | chars 47936-48231 | segment 48

Quest has remained more severely impacted by the lockdowns and quarantine travel restrictions.

May 5, 2021 / receipt, needs a key / Management, other | earnings call 2021-05-05 | transcript b586ca77-cead-49e1-a1cb-faef662e5890 | chars 16494-16588 | segment 16

The United Kingdom went into a second COVID full lockdown in October, along with Europe and parts of Latin America which negatively impacted our ability to travel and perform operations in these regions.

Mar 10, 2021 / receipt, needs a key / Amarino, other | earnings call 2021-03-10 | transcript 2f332b86-0460-4770-9acd-ea5212366f45 | chars 9803-10006 | segment 9

This, however, impacted Quest more greatly on a percentage basis with the strict lockdowns and travel restrictions that occurred in 2020.

Mar 10, 2021 / receipt, needs a key / Susan, CFO | earnings call 2021-03-10 | transcript 2f332b86-0460-4770-9acd-ea5212366f45 | chars 18052-18189 | segment 18

Despite the increase in activity in September and October, and similar to MS, activity levels in November and December were negatively impacted by COVID-related travel restrictions, which led to reduced activity and lower staffing levels at several of our run and maintain sites.

Mar 10, 2021 / receipt, needs a key / Amarino, other | earnings call 2021-03-10 | transcript 2f332b86-0460-4770-9acd-ea5212366f45 | chars 7709-7988 | segment 7