So what we've been trying to do is improve the service at the same time reducing cost. And for sure, when you take the culture of a company that's been really lazy and not being focused on like some of my peers are in terms of cost and service, it doesn't change overnight, right? So what we've been able to do is to change the culture that, guys, we can improve service and reduce costs at the same time. So where we've been very successful is on the line. Why? Because we were able to move away from rail to a certain degree. Okay, so 4% of our miles today are not on rail anymore. They are on the road. with our own people. So that improves the service.

Jul 26, 2024 / receipt, needs a key / Alain, CEO | earnings call 2024-07-26 | transcript 006a4e58-ec92-4948-8d00-47749b0a5963 | chars 45429-46085 | segment 46

So we need our salespeople to understand that we need more freight per stop. We need to travel less miles to pick up freight because we don't want to go 90 miles away from our terminals to do one pickup, et cetera, et cetera.

Jul 26, 2024 / receipt, needs a key / Alain, CEO | earnings call 2024-07-26 | transcript 006a4e58-ec92-4948-8d00-47749b0a5963 | chars 48022-48247 | segment 49