I think pricing will still lead the way as we look at 2026, gross ads starting to accelerate. We saw that in the second half of the year. We think there's a side from expense management and just overall productivity and efficiency.
Feb 12, 2026 / receipt, needs a key / Patrick Corbett, CFO | earnings call 2026-02-12 | transcript f6717309-8699-4a1b-851e-cb9b352de256 | chars 32671-32902 | segment 32
And then from a spend perspective, I'm very happy to see the leverage we had committed to fixed expense coming down in second half, and we saw that happen coming from 6.2% down to 5.6 year end, both Q3 and Q4. So just diligent expense management, overall variable, again, happy in the quarter. It came down from 14.6 to 14.4.
Feb 12, 2026 / receipt, needs a key / Farouk Qureshi, CFO | earnings call 2026-02-12 | transcript f6717309-8699-4a1b-851e-cb9b352de256 | chars 19990-20315 | segment 20
So, you know, I'm very excited by what the team has been able to create so far forward to being able to move the business forward in that direction. Thank you for the question. The way we think about the annual plan and what's baked into the guidance is really three key components that we're focused on as a leadership team. The first is pricing, as you mentioned. The second is, of course, expense management, as we think about higher costs related to some of the remediation work that we've invested in, and then retention.
May 2, 2024 / receipt, needs a key / Margie, CEO | earnings call 2024-05-02 | transcript 7ecfbc7a-c5a6-44b0-8f82-3a0710653832 | chars 23934-24460 | segment 23
In November, we hosted our first in-person territory partner conference in three years. We were thrilled to be together again in person to celebrate wins and set up execution for the year ahead. As a reminder, our PAC spend is all-inclusive, and our estimated internal rate of return for the fourth quarter of 31% reflects the costs associated with the conference. Absent this spend, our estimated IRR would have been about 2% higher. This is a trade-off we're happy to make, with much of the anticipated benefits still to come.
Feb 15, 2023 / receipt, needs a key / Margie Tooth, President | earnings call 2023-02-15 | transcript 957f6ab8-e28f-4b25-ab96-c6b078ff0095 | chars 7785-8313 | segment 7
Our annual shareholder meeting is a venue to provide updates on the initiatives in our 60-month plan and to connect with leaders of the business, including Margie and Trish. We are optimistic that this year will allow for in-person attendance, and we intend to design the event around the live experience. Those looking for opportunities to engage in Q&A and connect real time with the team are encouraged to travel to Seattle.
Feb 16, 2022 / receipt, needs a key / Daryl Rawlings, CEO | earnings call 2022-02-16 | transcript 812ff666-047d-405c-ab6d-9a23b87d7ae0 | chars 18155-18582 | segment 18
COVID has made international travel a little bit more challenging. So although we're moving ahead with business plans and making a lot of progress, we haven't had feet on the ground as much as we would like.
Aug 5, 2021 / receipt, needs a key / Daryl Rawlings, CEO | earnings call 2021-08-05 | transcript 077d2b43-c019-401c-b1eb-302eb8731ee9 | chars 16735-16942 | segment 16
The inventory includes several categories that were determined to be relevant to our operations and value chain. Such categories include purchased goods and services, capital goods, business travel, e
ir_statement / Sep 16, 2026 / receipt
Over 60% automated
ir_statement / Sep 16, 2026 / receipt
Accelerate growth in existing European markets
ir_statement / Sep 16, 2026 / receipt
Expand deductible and co-insurance ranges
ir_statement / Sep 16, 2026 / receipt
Introduce new mid-tier market product
ir_statement / Sep 16, 2026 / receipt
Disciplined and efficient pet acquisition spending
ir_statement / Sep 16, 2026 / receipt
Realize efficiencies in fixed & variable expenses
ir_statement / Sep 16, 2026 / receipt
Reduce debt and interest expense
ir_statement / Sep 16, 2026 / receipt
Announced plans for new insurance products & international expansion
ir_statement / Sep 16, 2026 / receipt
Increased focus on pricing and margin
ir_statement / Sep 16, 2026 / receipt
VetDirect Pay in over 10k hospitals
ir_statement / Sep 16, 2026 / receipt
| Andrew Wolff | Chief Financial Officer | - | receipt |
| Bradley S. Powell | director | - | receipt |
| Daryl Rawlings | CEO | - | receipt |
| Daryl Turner | CFO | - | receipt |
| Drew Wolf | CFO | - | receipt |
| Farouk Qureshi | CFO | - | receipt |
| Fawad Qureshi | CFO | - | receipt |
| Fawwad Qureshi | Chief Financial Officer | - | receipt |
| Margi Tooth | President | - | receipt |
| Margie Toof | CEO | - | receipt |
| Margie Tooth | President | - | receipt |
| Max Brod | director | - | receipt |
| Patrick Corbett | CFO | - | receipt |
| Paulette Dodson | director | - | receipt |
| Richard Enthoven | director | - | receipt |
| Tricia Plouf | Chief Operating Officer | - | receipt |
| Tricia Pluss | COO | - | receipt |
| 2026-11-05 | earnings call | scheduled | ir |
| 2025-10-30 | director, appointed | sec_8k |
| 2024-08-01 | President, appointed | sec_8k |
| 2024-05-02 | President, appointed | sec_8k |
| 2023-11-07 | director, appointed | sec_8k |
| 2023-09-06 | Chief Financial Officer, appointed | sec_8k |
| 2023-07-05 | director, appointed | sec_8k |
| 2023-04-27 | director, appointed | sec_8k |
| 2022-02-16 | Chief Operating Officer, appointed | sec_8k |
| 2021-09-29 | Chief Financial Officer, appointed | sec_8k |