So while we still currently and expect in the future to deliver a significant amount of services remotely as we did during COVID, there is billable travel returning across some segments of our business and so that's having an impact from margins, which we expected.

Jul 28, 2022 / receipt, needs a key / Brian, other | earnings call 2022-07-28 | transcript 2cf0f0eb-bb44-47d7-ab83-83c881eaa4be | chars 43280-43545 | segment 44

We continue to experience pressure on margins in Q4, as we have throughout the year, as a result of several factors. Some low margin revenues, such as billable travel, that declined substantially in 2020 due to the pandemic, began to return in 2021.

Feb 17, 2022 / receipt, needs a key / Brian Miller, CFO | earnings call 2022-02-17 | transcript 31f84b92-cb89-4e00-9bbd-6c3ff47eb6ff | chars 3543-3792 | segment 3

In addition, some expenses that also declined in 2020 have also started to return, including business travel, trade shows, and employee health costs.

Feb 17, 2022 / receipt, needs a key / Brian Miller, CFO | earnings call 2022-02-17 | transcript 31f84b92-cb89-4e00-9bbd-6c3ff47eb6ff | chars 3793-3942 | segment 3

These include trade shows, sales-related travel costs, and some billable travel. Importantly, some costs have not and will not return to pre-COVID levels.

Feb 17, 2022 / receipt, needs a key / Lynn, CFO | earnings call 2022-02-17 | transcript 31f84b92-cb89-4e00-9bbd-6c3ff47eb6ff | chars 22257-22411 | segment 22

Some expenses like trade shows and employee health claims, as well as lower margin revenues like billable travel that declined in 2020 due to COVID pandemic have begun to return this year.

Oct 28, 2021 / receipt, needs a key / Brian Miller, CFO | earnings call 2021-10-28 | transcript ebf4a71e-0afd-48f7-aebf-f86b2f26695b | chars 2955-3143 | segment 3

Software services revenue declined 8.6% as a result of the continued impact of the COVID-19 pandemic, and our shift to remote delivery of most services resulted in a decline in billable travel revenue.

Apr 29, 2021 / receipt, needs a key / Brian Miller, CFO | earnings call 2021-04-29 | transcript 47764905-6ae8-494b-b518-35493faebebd | chars 8342-8543 | segment 8

The pause in normal office occupancy and business travel due to the pandemic provided an opportunity for us to evaluate our environmental impact across our major office locations and identify opportunities to make our practices more consistent and effective.

Apr 29, 2021 / receipt, needs a key / Lynn, CEO | earnings call 2021-04-29 | transcript 47764905-6ae8-494b-b518-35493faebebd | chars 15589-15847 | segment 15

Yeah, I think part of that is billable travel that runs through revenue and therefore through bookings. Last year, we were still traveling through most of the quarter, so you're going to see part of that. That's probably about $5 million of it.

Apr 29, 2021 / receipt, needs a key / Brian, CEO | earnings call 2021-04-29 | transcript 47764905-6ae8-494b-b518-35493faebebd | chars 31295-31539 | segment 31

Those factors include a favorable change in our revenue mix from a decline in low margin revenues like professional services and billable travel, as well as cost savings in areas like travel, marketing, and employee health care.

Feb 3, 2021 / receipt, needs a key / Brian Miller, CFO | earnings call 2021-02-03 | transcript b9f0061e-618a-42e9-a1e7-2280728da0ed | chars 11013-11241 | segment 11

And our shift to remote delivery of most services also resulted in a $5 million decline in billable travel revenue.

Feb 3, 2021 / receipt, needs a key / Brian Miller, CFO | earnings call 2021-02-03 | transcript b9f0061e-618a-42e9-a1e7-2280728da0ed | chars 6744-6859 | segment 7

Beginning in mid-March, we transitioned quickly to work from home for all of our staff, equipping our employees to continue their work uninterrupted and also curtail travel for our employees.

Apr 23, 2020 / receipt, needs a key / Lynn Moore, CEO | earnings call 2020-04-23 | transcript 9f53949e-608b-4fdd-b752-3dfc491261a3 | chars 10164-10355 | segment 10

Billable travel will also be impacted significantly in the second quarter, but should return as states begin to transition back from shelter-in-place to more normal operations.

Apr 23, 2020 / receipt, needs a key / Lynn, CEO | earnings call 2020-04-23 | transcript 9f53949e-608b-4fdd-b752-3dfc491261a3 | chars 15640-15816 | segment 16

augment workforce capacity

ir_statement / Sep 16, 2026 / receipt

Completed For The Record acquisition for $213M

ir_statement / Sep 16, 2026 / receipt

high volume of RFP and demo trends reflecting sustained modernization priorities and continued tech investment to drive efficiencies and augment workforce capacity

ir_statement / Sep 16, 2026 / receipt