When we think about superior financial and operational performance, we really focus on five key elements, and that's delivering consistent profitability over an extended period of time, diversifying growth across the entire landscape of our portfolio, attracting or training talent, innovation and expense management.

Nov 5, 2025 / receipt, needs a key / Kevin Leidwinger, CEO | earnings call 2025-11-05 | transcript c5b36880-4660-498f-bfad-d2521a728f53 | chars 13281-13598 | segment 13

Our intense focus on expense management has reduced our overall cost structure compared to last year. Efficiencies in non-revenue generating functions have funded investments in talent and technology supporting our underwriting capabilities, shifting our cost structure toward the underwriting expense ratio.

Aug 7, 2024 / receipt, needs a key / Kevin Leidwinger, CEO | earnings call 2024-08-07 | transcript 97b34b10-ead0-4f6f-be46-445162e53b24 | chars 5578-5886 | segment 5

Combined with the ongoing thoughtful management of attrition, we expect the net impact of these actions to further reduce enterprise headcount, taking us from approximately 1,100 people in Q3 2022, when expense management actions started, to below 900 people at the beginning of 2024.

Nov 2, 2023 / receipt, needs a key / Eric Martin, CFO | earnings call 2023-11-02 | transcript 23c05c93-8af4-4eb1-b7fb-d45b9293e99e | chars 9521-9805 | segment 9

As mentioned last quarter, we remain intensely focused on lowering our expense ratio, which fell to 33.8% in the fourth quarter of 2022, as early benefits of our expense management actions begin to take effect.

Feb 16, 2023 / receipt, needs a key / Kevin Leidwinger, CEO | earnings call 2023-02-16 | transcript 6cb788e9-d8f0-4b09-aa14-9a1128309b40 | chars 3706-3916 | segment 3

actions to reduce real estate footprint that will contribute to improvement in the expense ratio over time.

ir_statement / Sep 16, 2026 / receipt