So things that we're in flight with and going to continue to talk about as we move forward is how do we influence healthcare spend, the efficiency of it, the effectiveness of it for both participants as well as employers.

May 1, 2024 / receipt, needs a key / Rob, other | earnings call 2024-05-01 | transcript a25b1925-26a3-488c-80f2-af343ac27e69 | chars 51247-51468 | segment 52

Our results reflect the strength of Voya's diversified business model, continued sales momentum, and disciplined expense management.

Aug 2, 2023 / receipt, needs a key / Heather LaValley, CEO | earnings call 2023-08-02 | transcript 1e8dea39-de90-4925-aa07-1ae665e8e4b8 | chars 2746-2878 | segment 2

Looking ahead, we remain confident in our ability to grow revenue and maintain margin, supported by diversified revenue and earnings streams, pricing discipline, and expense management.

Aug 3, 2022 / receipt, needs a key / Mike Smith, CFO | earnings call 2022-08-03 | transcript 5b3a1880-edf3-40c0-89ca-8e12870372f4 | chars 14759-14944 | segment 15

So going forward, we expect that we're going to continue to see some tailwinds from the rise in rates. And the other thing that I would point out, Tom, is Avoya, and particularly within Wealth Solutions, we're really the beneficiaries of diversification around business mix as well as different sources of revenue. So here we've seen some nice growth in the spread income. We have also diversification in terms of fee, participant, transaction-based revenue. And to your point about sustainability, we've also demonstrated that we're very good operators in terms of expense management to be able to maintain our operating margin of 34% to 36%. So all totaled, we think that while there are just one-time items here, we expect strong momentum in revenue going forward.

Aug 3, 2022 / receipt, needs a key / Heather, CFO | earnings call 2022-08-03 | transcript 5b3a1880-edf3-40c0-89ca-8e12870372f4 | chars 26825-27592 | segment 27

We continue to be very balanced in both investing in our businesses to support growth, both in terms of technology to drive innovation and really support some of that brand and the differentiation of the value proposition that Charlie talked about, as well as investing in our people to make sure that we are providing the service levels and the commitments that we make to our customers. For us, it really is focusing in on doing what is needed to make sure we maintain the operating margin guidance of 34% to 36%, and we will continue to be good stewards of expense management going forward.

Aug 3, 2022 / receipt, needs a key / Heather, CFO | earnings call 2022-08-03 | transcript 5b3a1880-edf3-40c0-89ca-8e12870372f4 | chars 33320-33913 | segment 34

Second quarter expenses and wealth were favorable to first quarter really due to some payroll seasonality and there were some favorable timing benefits in the quarter that we don't necessarily expect to continue going forward. However, we've often pointed to in a macro environment we continue to be good operators and very disciplined in our expense management which you should expect to see us continue going into the second half of the year.

Aug 3, 2022 / receipt, needs a key / Heather, CFO | earnings call 2022-08-03 | transcript 5b3a1880-edf3-40c0-89ca-8e12870372f4 | chars 32875-33319 | segment 34