We anticipate driving additional gross margin leverage through other expense categories such as occupancy, distribution, and logistics. And finally, we believe that we can hold our 2025 SG&A costs relatively flat as a percentage of sales with our fiscal 2024 results through continued focus on expense management while also investing in important long-term strategic initiatives.

Dec 4, 2025 / receipt

We anticipate driving additional gross margin leverage through the other expense categories such as occupancy, distribution, and logistics. And finally, we believe that we can hold our 2025 SG&A costs excluding the one-time legal charges relatively flat as a percent of sales with our fiscal 2024 results through continued focus on expense management while also investing in important long-term strategic initiatives.

Sep 4, 2025 / receipt

We anticipate driving additional gross margin leverage through other expense categories such as occupancy, distribution, and logistics. And finally, we believe that we can hold our 2025 SG&A costs relatively flat as a percentage of sales with our fiscal 2024 results through continued focus on expense management while also investing in important long-term strategic initiatives.

Dec 4, 2025 / receipt, needs a key / Chris, CFO | earnings call 2025-12-04 | transcript 951cfb88-626d-42c8-81c7-9e729d9770aa | chars 15642-16021 | segment 15

We anticipate driving additional gross margin leverage through the other expense categories such as occupancy, distribution, and logistics. And finally, we believe that we can hold our 2025 SG&A costs excluding the one-time legal charges relatively flat as a percent of sales with our fiscal 2024 results through continued focus on expense management while also investing in important long-term strategic initiatives.

Sep 4, 2025 / receipt, needs a key / Chris Work, CFO | earnings call 2025-09-04 | transcript 377ce1e7-eceb-4e3b-a38d-7686b9bb8c61 | chars 15075-15492 | segment 15

Regarding Europe, market conditions are challenging, making it difficult to build on the improvements we made in sales, product margin, operating results in 2024. We remain actively engaged in driving revenue through distinctive product offerings while preserving our commitment to premium pricing and expense management.

Sep 4, 2025 / receipt, needs a key / Rick Brooks, CEO | earnings call 2025-09-04 | transcript 377ce1e7-eceb-4e3b-a38d-7686b9bb8c61 | chars 4498-4819 | segment 4

We anticipate driving additional gross margin leverage through other expense, occupancy, distribution, and logistics. And finally, we believe that we can hold our 2025 SG&A costs, excluding the one-time legal charges, relatively flat as a percentage of sales with our fiscal 2024 results through continued focus on expense management, while also investing in important long-term strategic initiatives.

Jun 5, 2025 / receipt, needs a key / Chris Work, CFO | earnings call 2025-06-05 | transcript 898386a3-e2dd-48d4-9ce8-f3c8a1e7b8b9 | chars 17042-17443 | segment 17

We believe that we can hold our fiscal 2025 SG&A costs relatively flat as a percentage of sales with our fiscal 2024 results. We believe that we can accomplish this through continued focus on expense management and driving efficiencies while also continue to invest in important long-term strategic initiatives.

Mar 13, 2025 / receipt, needs a key / Chris Work, CFO | earnings call 2025-03-13 | transcript 3fb9f86f-babf-430f-9875-8cbd62ada1fb | chars 19732-20043 | segment 20

And then, of course, I think the last thing is we've had to make some tough decisions domestically with the shrinking of the business. There has been some elimination of some roles, elimination of events, training, travel, things like that, that we've had to cut in the short term based on where we're at.

Dec 5, 2024 / receipt, needs a key / Chris, other | earnings call 2024-12-05 | transcript 9ccf79ed-f924-4964-8555-d09493837cbf | chars 30962-31267 | segment 30

During the quarter, we continue to see softer sales, primarily driven by ongoing inflationary pressures on the consumer, a shift in spending to travel and experiences, and softer demand for full-price key styles and trends in North America.

Nov 30, 2023 / receipt, needs a key / Chris Work, CFO | earnings call 2023-11-30 | transcript c28dedef-45a0-427b-8bc8-486d0fa6b9e8 | chars 5967-6207 | segment 6

The operating environment in the U.S. remains challenging with significant multi-year inflationary impacts weighing on consumer discretionary spending, continued competition with spending on travel and experiences, and higher levels of discounting to clear excess inventories.

Sep 7, 2023 / receipt, needs a key / Rick Brooks, CEO | earnings call 2023-09-07 | transcript 83560fa9-2218-402f-84b2-847ed3ec269d | chars 1714-1990 | segment 1

So, you know, I think when we look at our consumer and we look at kind of, you know, savings rates declining and credit card spending increasing and a real move to value, not to mention the impact of inflation on them in other areas of their life, as well as retail. And then just that pressure we've talked about throughout the year for, you know, that discretionary dollar, whether it be, you know, restaurants, travel, or other areas of, you know, just cost of living.

Dec 1, 2022 / receipt, needs a key / Rick, other | earnings call 2022-12-01 | transcript d764ebb5-d4c8-4552-a979-3fb4bb0bac8f | chars 19062-19533 | segment 19

We currently anticipate the fiscal 2022 operating margin will be between 2.6% and 3% based upon the drop in sales, inflationary cost pressures, and the return to normal for items like mall hours, travel, and training and events.

Dec 1, 2022 / receipt, needs a key / Rick, other | earnings call 2022-12-01 | transcript d764ebb5-d4c8-4552-a979-3fb4bb0bac8f | chars 13365-13593 | segment 13

We've been trying to manage things like marketing and travel to really try to only hone in on those key areas that are driving the highest return.

Sep 8, 2022 / receipt, needs a key / Rick, other | earnings call 2022-09-08 | transcript 160023e0-a663-46a1-b348-5e651867358d | chars 23881-24027 | segment 24

Included in our guidance is the addition of costs as we continue to reinstitute store hours for normal operations, bring back travel, and include the continued impact of some of the cost challenges we experienced in the first quarter.

Jun 2, 2022 / receipt, needs a key / Chris Work, CFO | earnings call 2022-06-02 | transcript 31269151-4eec-4499-bc01-07de0163c4c5 | chars 14702-14936 | segment 14

International markets may have different competitive conditions, consumer tastes and discretionary spending patterns than our existing North America market.

filing / Sep 10, 2026 / receipt