We expect the commercial segment to be down between 2 and 3% due to a couple of client decisions in the CX space related to their geographic mix of business, as well as some uncertainty in volumes in certain industries, including travel, logistics, and telecom.

Feb 14, 2024 / CFO / receipt, needs a key / Steve Wood, CFO | earnings call 2024-02-14 | transcript 6742bdf4-deea-4321-8d25-89826fef90e2 | chars 19817-20078 | segment 20

The balance of the walk on revenue was negative volume impacts from some large clients, predominantly in the CX space where we're continuing to see softer outlooks in industries including travel, logistics, and telecom, which we believe are macro related and therefore likely temporary.

Nov 1, 2023 / CFO / receipt, needs a key / Steve Wood, CFO | earnings call 2023-11-01 | transcript d3d93f3e-722e-43d5-908e-5c4b2996c460 | chars 15633-15919 | segment 15

More specifically, we're seeing discrete areas of volume softness that started in Q3 and will likely be a factor in Q4 and into 2023, largely within the commercial segment, and more specifically in some of our travel and entertainment clients in the CX space.

Nov 1, 2022 / CFO / receipt, needs a key / Steve Wood, CFO | earnings call 2022-11-01 | transcript 76789f79-dd5d-4995-a05d-33737c4b7f31 | chars 16931-17190 | segment 17