Second, on the demand side, we expanded omni-channel sales. Besides our popular Dingdong app, we also serve domestic and international KA channels and B2B clients, such as merchants, hotels, travel agencies, restaurants, canteens, and factories. Omni-channel sales boosted sales efficiency and fully showcased the value of our supply chain, leading to sales success.

Aug 21, 2025 / CEO / receipt, needs a key / Changlin Liang, CEO | earnings call 2025-08-21 | transcript 121482ec-b3ba-46e6-acc0-a74b6d73b202 | chars 10574-10940 | segment 11

In addition, the return to post-COVID normalcy during the summer holiday season also impacted GMV as consumers increased offline consumption and resumed holiday travel.

Nov 16, 2023 / CEO / receipt, needs a key / Changlin Liang, CEO | earnings call 2023-11-16 | transcript a0f7e1c2-c4c2-4285-866a-07e3b39383e4 | chars 5688-5856 | segment 5