Second, on the demand side, we expanded omni-channel sales. Besides our popular Dingdong app, we also serve domestic and international KA channels and B2B clients, such as merchants, hotels, travel agencies, restaurants, canteens, and factories. Omni-channel sales boosted sales efficiency and fully showcased the value of our supply chain, leading to sales success.

Aug 21, 2025 / receipt

Second, on the demand side, we expanded omni-channel sales. Besides our popular Dingdong app, we also serve domestic and international KA channels and B2B clients, such as merchants, hotels, travel agencies, restaurants, canteens, and factories. Omni-channel sales boosted sales efficiency and fully showcased the value of our supply chain, leading to sales success.

Aug 21, 2025 / receipt, needs a key / Changlin Liang, CEO | earnings call 2025-08-21 | transcript 121482ec-b3ba-46e6-acc0-a74b6d73b202 | chars 10574-10940 | segment 11

Q4's travel fee is 23.6%, which is 0.5% better than last year. In 2023, we successfully completed the optimization of the branch network layout of the branch center. Q4's travel fee is 1.0% better than the previous year. It is 1.8% lower than the previous year.

Feb 29, 2024 / receipt, needs a key / Song Wang, CFO | earnings call 2024-02-29 | transcript 222e67da-e7a9-4e4f-bfaa-6c6f4d2de8a2 | chars 16912-17173 | segment 17

In addition, the return to post-COVID normalcy during the summer holiday season also impacted GMV as consumers increased offline consumption and resumed holiday travel.

Nov 16, 2023 / receipt, needs a key / Changlin Liang, CEO | earnings call 2023-11-16 | transcript a0f7e1c2-c4c2-4285-866a-07e3b39383e4 | chars 5688-5856 | segment 5

Therefore, as the first full post-pandemic quarter impacted by seasonal factors such as increased travel during the Chinese New Year, our Q1 sales were lower this year.

May 12, 2023 / receipt, needs a key / Lisa Liang, CEO | earnings call 2023-05-12 | transcript 1a9692d7-b85b-4b09-a0ae-5e5ed32fb96f | chars 2157-2325 | segment 2

To put this in perspective, the Q1 top line is typically the lowest of all quarters due to Chinese New Year travels and holiday overtime compensation that adds expenses.

May 12, 2023 / receipt, needs a key / Le Yu, CFO | earnings call 2023-05-12 | transcript 1a9692d7-b85b-4b09-a0ae-5e5ed32fb96f | chars 14161-14330 | segment 14

As we move ahead to 2023, we would like to discuss our outlook. Q1s are typically affected by seasonality, according to our track record with lower revenue and profitability. In Q1 2023, we expect a slow season for urban fresh grocery consumption due to the pent-up urge to return home and travel during the Chinese New Year. Nevertheless, despite the seasonality impact and extra frontline labor costs on holidays, We are confident of achieving non-gap break even for both Q1 and the whole year of 2023.

Feb 13, 2023 / receipt, needs a key / Le Yu, CSO | earnings call 2023-02-13 | transcript 1563d675-6762-4cfd-aba9-b7d0c283b279 | chars 16080-16584 | segment 16