Where we're seeing some partial resets on things like travel. Our airfare was up about tenfold from second quarter 2020 to second quarter 2021. Now, before you read anything into that, that's meaningful. We're still 82% below where we were in 2019. We don't know ultimately where that number settles on. The number I've challenged our team with is with some of the technology tools we have and some cultural changes as far as working from a distance and communicating from a distance. I do believe that 30% to 40% reduction is an achievable number, and time will tell if I'm correct or if I'm full of it. But I believe it's something that will be achievable. Right now we're about 80% down.

Jul 13, 2021 / CEO / receipt, needs a key / Dan Flournas, CEO | earnings call 2021-07-13 | transcript 356e7a58-a851-4bd9-b8b4-76dd569b201c | chars 7475-8165 | segment 7