Operating income was down 5% year-over-year as tailwinds in the prior year related to lower driver turnover, travel and entertainment expense, and lack of startups have returned as anticipated in addition to higher personnel cost in the current quarter.

Jul 19, 2021 / receipt, needs a key / Nick Hobbs, COO and President of Contract Services | earnings call 2021-07-19 | transcript 4656d3a0-dc92-4f0c-931b-d2d214df2fd1 | chars 16905-17158 | segment 16

Looking out, we continue to target 11% to 13% operating margins over the long term, as customer startup costs, higher driver wages, recruiting costs, and travel and entertainment expenses normalized.

Oct 16, 2020 / receipt, needs a key / Nick Hobbs, other | earnings call 2020-10-16 | transcript 9b999417-4a90-4f6b-ba61-04422cb00be6 | chars 11353-11552 | segment 11

In addition to eliminating travel, we suspended hiring unless there was a critical need.

Jul 16, 2020 / receipt, needs a key / John Kulow, CFO | earnings call 2020-07-16 | transcript 97f1b026-9b33-46c3-8fca-db33a458da65 | chars 9825-9913 | segment 10

We've got some really unique benefits from very, very low driver turnover, safety results that were phenomenal just because less amount of traffic out on the road, no T&E. So we just got a lot of things.

Jul 16, 2020 / receipt, needs a key / Nick, CFO | earnings call 2020-07-16 | transcript 97f1b026-9b33-46c3-8fca-db33a458da65 | chars 25990-26193 | segment 26

To date, cost reduction actions have consisted mostly of canceling nonessential travel, pausing hiring activities, and delaying other discretionary spend, which we will continue to do so as needed.

Apr 14, 2020 / receipt, needs a key / John Kulow, CFO | earnings call 2020-04-14 | transcript df91d4c8-f518-4a7e-b10d-e85a545d129d | chars 10914-11111 | segment 11

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 16, 2026 / receipt

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company_statement / Sep 15, 2026 / receipt

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company_statement / Sep 15, 2026 / receipt

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