And we are increasingly leveraging technologies like mobile check-in, mobile key, and mobile chat between guests and hotel associates to reduce face-to-face interactions while amplifying operational efficiencies.

Aug 10, 2020 / CEO / receipt, needs a key / Arne Sorensen, CEO | earnings call 2020-08-10 | transcript abb48194-c7f9-4681-830c-2bec03d3c265 | chars 9941-10153 | segment 10

Amidst furloughs, reduced work weeks, temporary hotel closures, new cleaning requirements, and very lean operations staffing, they continue to inspire me every day.

May 11, 2020 / CEO / receipt, needs a key / Arne Sorensen, CEO | earnings call 2020-05-11 | transcript 770d9f43-69e2-480f-a1de-51b0083b33c5 | chars 9625-9789 | segment 9