We have also remained focused on working closely with our owner and franchisee community to help them navigate these challenging times and have taken many steps to significantly lower their costs in this environment. These steps include waiving FF&E contributions for most hotels with lender consent, reducing certain fixed charges for programs and services, and extending the delay on renovations.

Feb 18, 2021 / CFO / receipt, needs a key / Stephanie Linnett, CFO | earnings call 2021-02-18 | transcript ac788f69-3e47-4a98-9b8e-a3b5845ec017 | chars 16947-17345 | segment 17

But we've also done some really innovative things around how to better staff the hotels, how to better get our work done, how to manage some of the programmatic costs that go to the hotels.

Feb 18, 2021 / CFO / receipt, needs a key / Stephanie Linnett, CFO | earnings call 2021-02-18 | transcript ac788f69-3e47-4a98-9b8e-a3b5845ec017 | chars 41121-41310 | segment 42

We've obviously done some temporary reductions in fixed costs at the hotel level. We've obviously done some, again, really painful work in the way of furloughs, et cetera.

Feb 18, 2021 / CFO / receipt, needs a key / Stephanie Linnett, CFO | earnings call 2021-02-18 | transcript ac788f69-3e47-4a98-9b8e-a3b5845ec017 | chars 40949-41120 | segment 41