Third-party incidental costs were close to the same level as last year and reflect client-related travel and incidental out-of-pocket costs that are billed to clients directly at our cost with no profit.

Feb 6, 2024 / CFO / receipt, needs a key / Phil Angelastro, CFO | earnings call 2024-02-06 | transcript a506d984-3c6b-41aa-8c86-ae2c21e5b2be | chars 13477-13680 | segment 13

We are pleased with this underlying performance and the strong organic growth across our businesses and geographies, as well as a work and travel environment that continues to normalize.

Apr 19, 2022 / CFO / receipt, needs a key / Phil Angelastro, CFO | earnings call 2022-04-19 | transcript ec81cb0a-3b54-4f03-a2d2-c2232072a635 | chars 9562-9748 | segment 9

We also continued to see operating margin improvement year over year, resulting from the proactive management of our discretionary addressable spend cost categories, including a reduction in travel and related costs, as well as reductions in certain costs of operating our offices given the continued remote work environment, as well as benefits from some of the repositioning actions taken back in the second quarter of 2020.

Jul 20, 2021 / CFO / receipt, needs a key / Phil Angelastro, CFO | earnings call 2021-07-20 | transcript bf96f195-8eb4-4556-85ff-d3fb956939ba | chars 19543-19969 | segment 20