Revenue in apparel and accessories grew 19 and 11% respectively, which more than offset declined experience in 2020. These gains were driven by our best customers, top brands, and were broad-based across apparel subcategories with continued strength in loungewear and non-leather handbags. We also saw a nice rebound in luggage as customers transitioned to more travel.

Aug 6, 2021 / receipt, needs a key / Jeff Davis, CFO | earnings call 2021-08-06 | transcript d45182c1-a820-406d-8e71-28c638b6cb4b | chars 20980-21349 | segment 21

We believe the surcharges will normalize over time as international travel resumes.

Aug 6, 2021 / receipt, needs a key / Jeff Boyer, CFO | earnings call 2021-08-06 | transcript d45182c1-a820-406d-8e71-28c638b6cb4b | chars 27219-27302 | segment 27

SG&A was a net 150 basis points favorable, primarily from favorable bad debt expenses that reflect lower customer default rates, reduced payment installments, and comping conservative provision adjustments from the prior year, coupled with lower administrative expenses, reflecting sales leverage and reduced travel expenses.

May 7, 2021 / receipt, needs a key / Jeff, CFO | earnings call 2021-05-07 | transcript cab313d9-756d-4516-bdc5-07024142467b | chars 21685-22010 | segment 21

(-) Incentive Compensation

ir_statement / Sep 17, 2026 / receipt

(+) Sales Leverage, Cost Management

ir_statement / Sep 17, 2026 / receipt

Includes other Manpower and Non-Manpower expenses (including bonus accrual, outside services, legal settlements, severance, remote work allowances, COVID-related costs, and travel & entertainment)

ir_statement / Sep 17, 2026 / receipt

Disciplined Expense Management

ir_statement / Sep 17, 2026 / receipt

Surcharges, Freight Rates, Productivity

ir_statement / Sep 17, 2026 / receipt

Administrative Costs4 90

ir_statement / Sep 17, 2026 / receipt

Decommission Fulfillment Site Ramp Down

ir_statement / Sep 17, 2026 / receipt

Prior-Year Severance and COVID Support Payments

ir_statement / Sep 17, 2026 / receipt

Cost Inflation (Freight Rates and Surcharges | Labor Rates)

ir_statement / Sep 17, 2026 / receipt

Administrative Costs3 90 35 80 45 60

ir_statement / Sep 17, 2026 / receipt

Cost Inflation (Freight Rates | Labor Rates)

ir_statement / Sep 17, 2026 / receipt

Higher Fixed Costs

ir_statement / Sep 17, 2026 / receipt