You know, we might tighten our belt in terms of travel and other things people do, but if you're talking about investing in a business, we said last time we kept going, we kept investing in product and brand and people. We didn't lay anybody off. And that's what we did. And that's why we came out of the recession stronger. So we do the same thing.

Oct 20, 2022 / receipt, needs a key / Nick, CEO | earnings call 2022-10-20 | transcript 4a698713-5121-41ab-a2ed-393f99f05a91 | chars 42781-43130 | segment 43

Benefits from the higher sales volumes were offset by increased brand building, travel, and other costs, including the restoration of our annual in-person Snap-on Franchisee Conference.

Oct 21, 2021 / receipt, needs a key / Aldo Pagliari, CFO | earnings call 2021-10-21 | transcript f7869937-0727-4c3c-aca0-4c13dd2ec495 | chars 18043-18228 | segment 18

The tools group also made strides in redeploying the time saved from restricted travel.

Feb 4, 2021 / receipt, needs a key / Nick, CEO | earnings call 2021-02-04 | transcript a7d36e9c-46fc-42b6-94dd-c795f494f21c | chars 16124-16211 | segment 16

The operating expense margin of 26.1% improved from 29.6% last year, primarily due to the impact of higher sales volumes and savings from cost containment actions, including lower travel and meeting-related expenses.

Oct 22, 2020 / receipt, needs a key / Aldo, CFO | earnings call 2020-10-22 | transcript ed044efb-b9c7-44f0-b809-3fc485f305bd | chars 24088-24304 | segment 24

I mean, I talk to a lot of them on the phone these days since I can't travel as much as I used to around the country, and they seem all quite positive.

Jul 31, 2020 / receipt, needs a key / Nick, CEO | earnings call 2020-07-31 | transcript 67a4479a-3916-4a98-bf33-2072779e232b | chars 37961-38112 | segment 38