To elaborate, we have some excess agent headcount on our payroll to cater for higher volumes in four months planned by some of our key clients, namely in the travel and hospitality, gaming, digital advertising and fintech sectors. We also opted to retain trained and experienced program support resources such as quality assurance and team leaders. for future business recoveries or ramp-ups.

May 31, 2023 / CFO / receipt, needs a key / Chin Tzu-Ning, CFO | earnings call 2023-05-31 | transcript c53066da-a2e6-4b14-a773-2383847a90ab | chars 16145-16537 | segment 15

Secondly, there was a 1.9 percentage point impact due to the higher non-employee awareness attributable to infrastructure costs of expanded and new sex capacities, coupled with more business and operational traveling and recruitment costs.

May 31, 2023 / CFO / receipt, needs a key / Chin Tzu-Ning, CFO | earnings call 2023-05-31 | transcript c53066da-a2e6-4b14-a773-2383847a90ab | chars 15458-15697 | segment 15

Revenues from content, trust, and safety declined 30% year-on-year to US$14 million due to downward revision of volume requirements by an existing client in the digital advertising and media vertical, but was partially offset by expansion due to travel and hospitality.

Nov 21, 2023 / CFO / receipt, needs a key / Chin Tzu Ning, CFO | earnings call 2023-11-21 | transcript 216a44ba-afe1-4bf8-a7f7-aa1527a94a88 | chars 16967-17236 | segment 16