We continue to experience pressure on margins in Q4, as we have throughout the year, as a result of several factors. Some low margin revenues, such as billable travel, that declined substantially in 2020 due to the pandemic, began to return in 2021.

Feb 17, 2022 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2022-02-17 | transcript 31f84b92-cb89-4e00-9bbd-6c3ff47eb6ff | chars 3543-3792 | segment 3

In addition, some expenses that also declined in 2020 have also started to return, including business travel, trade shows, and employee health costs.

Feb 17, 2022 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2022-02-17 | transcript 31f84b92-cb89-4e00-9bbd-6c3ff47eb6ff | chars 3793-3942 | segment 3

Some expenses like trade shows and employee health claims, as well as lower margin revenues like billable travel that declined in 2020 due to COVID pandemic have begun to return this year.

Oct 28, 2021 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2021-10-28 | transcript ebf4a71e-0afd-48f7-aebf-f86b2f26695b | chars 2955-3143 | segment 3

Software services revenue declined 8.6% as a result of the continued impact of the COVID-19 pandemic, and our shift to remote delivery of most services resulted in a decline in billable travel revenue.

Apr 29, 2021 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2021-04-29 | transcript 47764905-6ae8-494b-b518-35493faebebd | chars 8342-8543 | segment 8

Those factors include a favorable change in our revenue mix from a decline in low margin revenues like professional services and billable travel, as well as cost savings in areas like travel, marketing, and employee health care.

Feb 3, 2021 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2021-02-03 | transcript b9f0061e-618a-42e9-a1e7-2280728da0ed | chars 11013-11241 | segment 11

And our shift to remote delivery of most services also resulted in a $5 million decline in billable travel revenue.

Feb 3, 2021 / CFO / receipt, needs a key / Brian Miller, CFO | earnings call 2021-02-03 | transcript b9f0061e-618a-42e9-a1e7-2280728da0ed | chars 6744-6859 | segment 7