During the quarter, the adjusted operating margin was also impacted by higher travel and energy costs as a percentage of revenues, as well as wage inflation we continue to experience responding to the very challenging employment environment.

Mar 30, 2022 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2022-03-30 | transcript 86c42512-7f84-48d8-85b7-eb60ae3e4ae6 | chars 8570-8811 | segment 8

During the quarter, the adjusted operating margin was also impacted by higher travel and energy costs as a percentage of revenues, as well as wage inflation we are experiencing, responding to the very challenging employment environment.

Jan 5, 2022 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2022-01-05 | transcript 5c94b07d-ab69-406f-b543-e32f5839db02 | chars 8132-8368 | segment 8

Travel, we mentioned coming into the year that we were expecting that to be a headwind as our travel starts to come back, not with the expectation that it'll come back to where it was pre-pandemic, but we were expecting to be doing some additional travel, and that provided about 30 basis points of headwind.

Jan 5, 2022 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2022-01-05 | transcript 5c94b07d-ab69-406f-b543-e32f5839db02 | chars 21279-21587 | segment 21

Last quarter, I highlighted some of these items, including merchandise amortization, costs related to raw materials and the overall supply chain disruption, the cost to hire and retain labor, energy, and travel.

Oct 20, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-10-20 | transcript bc83f6ae-1552-4f04-b682-29d01884da57 | chars 6496-6707 | segment 6

The increase in 2021's operating margin was primarily due to lower merchandise amortization as a percentage of revenues, partially offset by higher energy, healthcare claims cost, and travel.

Oct 20, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-10-20 | transcript bc83f6ae-1552-4f04-b682-29d01884da57 | chars 11135-11326 | segment 11

This adjusted operating margin reflects certain costs that are normalizing from depressed levels during the pandemic, like merchandise amortization and travel costs, costs we are incurring to hire and retain labor in this challenging employment environment, elevated input costs related to the current inflationary environment and global supply chain challenges, as well as additional investments we are making in strengthening our overall capabilities.

Oct 20, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-10-20 | transcript bc83f6ae-1552-4f04-b682-29d01884da57 | chars 16212-16665 | segment 16

The current quarter operating margin continued to benefit from certain costs that have trended favorably during the pandemic, including lower merchandise and travel-related costs.

Jun 30, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-06-30 | transcript 7f71209f-31f0-4fe0-8051-afe1796f1b37 | chars 8146-8325 | segment 8

Similarly with travel, which we obviously can control a little bit more, we are benefiting still from less travel, quite a bit less travel, than sort of the pre-pandemic time. And like a lot of companies, we're looking at travel to say, where can we be more efficient? What have we learned during the pandemic that can help us manage travel costs more effectively? And there are ways, but we need to be out in front of our customers. There's travel that will come back.

Jun 30, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-06-30 | transcript 7f71209f-31f0-4fe0-8051-afe1796f1b37 | chars 28987-29456 | segment 28

This has even probably accentuated even more than that Because I'd say during the pandemic, things like merchandise and energy and health care and travel were all things that were abnormally benefiting compared to, say, the last recessionary cycle, where you didn't see that dynamic with health care. You didn't see that dynamic with travel.

Jun 30, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-06-30 | transcript 7f71209f-31f0-4fe0-8051-afe1796f1b37 | chars 30313-30654 | segment 30

These items were partially offset by lower merchandise and travel-related costs.

Mar 31, 2021 / CFO / receipt, needs a key / Shane O'Connor, CFO | earnings call 2021-03-31 | transcript dc2cc045-4695-4f56-889a-b20a01bb65c6 | chars 8264-8344 | segment 8