The program affects 245 employees across multiple locations, is expected to be substantially complete by December 31, 2026, and gave rise to restructuring charges of $5.0 million in the three and six months ended June 30, 2026.

filing / Aug 14, 2026 / receipt

The increase was primarily attributable to an increase in restructuring charges under the 2026 program, the inclusion of a newly acquired entity in successor period, an $8.6 million charge to refine the Company's estimate of the general unsecured claims liability based on updated information from the post-emergence claims reconciliation process, the original measurement adjustment of which was recognized as gain in R

filing / Aug 14, 2026 / receipt

The Company actively monitors its covenant compliance, maintains regular dialogue with its lenders, and continues to pursue operational and strategic actions, including ongoing cost optimization and disciplined capital allocation, that are intended to ensure sufficient liquidity and enhance capital structure flexibility over time.

filing / Aug 14, 2026 / receipt

The Company is executing cost savings initiatives across its operations, including a payroll reduction program, the restructuring of its European operations, and the migration of additional transaction volumes to the Company’s automated processing platforms.

filing / Aug 14, 2026 / receipt

Based upon that evaluation, our CEO and CFO concluded that our ICFR was not effective as of June 30, 2026 due to the material weaknesses in our ICFR that are described in Item 9A of the 2025 Form 10-K, which remain unremediated as of such date.

filing / Aug 14, 2026 / receipt

The Company actively monitors its covenant compliance, maintains regular dialogue with its lenders, and continues to pursue operational and strategic actions, including ongoing cost optimization

filing / May 15, 2026 / receipt

Management is addressing them through cost optimization, expansion of offshore and automated delivery, targeted client retention initiatives in regulated and mission-critical workflows, and continued integration of the acquired operations.

filing / May 15, 2026 / receipt

In the Plan Support Agreement such parties agreed, subject to certain conditions, to support the BPA Debtors’ reorganization plan in the Chapter 11 Cases and to take all commercially reasonable actions necessary and appropriate to facilitate the restructuring of the BPA Debtors’ indebtedness and to complete the restructuring transactions contemplated under the Plan Support Agreement (the “Restructuring”).

filing / May 15, 2026 / receipt

Based upon that evaluation, our CEO and CFO concluded that our ICFR was not effective as of March 31, 2026 due to the material weaknesses in our ICFR that are described in Item 9A of the 2025 Form 10-K, which remain unremeditated as of such date.

filing / May 15, 2026 / receipt

Our revenue per employee of ~$80k is well ahead of the peer average of traditional BPO companies at ~$60k given our increasing utilization of automation tools.

ir_statement / Sep 15, 2026 / receipt

Strong pickup in sales momentum, especially new business signings, should drive future revenue performance

ir_statement / Sep 15, 2026 / receipt

Represents the annualized run-rate cost savings from optimization and restructuring initiatives implemented during the period.

ir_statement / Sep 15, 2026 / receipt